From 96e0830eef1dfed4ed878fb75c53b7bc076099f6 Mon Sep 17 00:00:00 2001
From: Mathias Jakobsen <mathias.jakobsen@overleaf.com>
Date: Mon, 1 Jun 2026 15:53:27 +0100
Subject: [PATCH] Merge pull request #34167 from
 overleaf/mj-conversion-error-update

[web] Point conversion errors to docs page

GitOrigin-RevId: 1a5208065252159b6a69bc6ae4cecae1dd0cd4d8
---
 services/web/frontend/extracted-translations.json      |  4 ++--
 .../components/toolbar/export-document-toasts.tsx      | 10 +++++++---
 services/web/locales/en.json                           |  4 ++--
 3 files changed, 11 insertions(+), 7 deletions(-)

diff --git a/services/web/frontend/extracted-translations.json b/services/web/frontend/extracted-translations.json
index 8e50237c37..84a2117f20 100644
--- a/services/web/frontend/extracted-translations.json
+++ b/services/web/frontend/extracted-translations.json
@@ -380,6 +380,7 @@
   "continue_to": "",
   "continue_using_free_features": "",
   "continue_with_free_plan": "",
+  "conversion_error_details": "",
   "cookie_banner": "",
   "cookie_banner_info": "",
   "copied": "",
@@ -628,7 +629,6 @@
   "entry_plural": "",
   "equation_preview": "",
   "error": "",
-  "error_details": "",
   "error_loading_references": "",
   "error_opening_document": "",
   "error_opening_document_detail": "",
@@ -2015,7 +2015,7 @@
   "the_code_editor_color_scheme": "",
   "the_code_editor_color_scheme_dark_mode": "",
   "the_code_editor_color_scheme_light_mode": "",
-  "the_document_contains_formatting_we_werent_able_to_convert_contact_support_if_you_need_help": "",
+  "the_document_contains_formatting_we_werent_able_to_convert": "",
   "the_following_files_already_exist_in_this_project": "",
   "the_following_files_and_folders_already_exist_in_this_project": "",
   "the_following_folder_already_exists_in_this_project": "",
diff --git a/services/web/frontend/js/features/ide-react/components/toolbar/export-document-toasts.tsx b/services/web/frontend/js/features/ide-react/components/toolbar/export-document-toasts.tsx
index 4d8b89059a..8e8a16687d 100644
--- a/services/web/frontend/js/features/ide-react/components/toolbar/export-document-toasts.tsx
+++ b/services/web/frontend/js/features/ide-react/components/toolbar/export-document-toasts.tsx
@@ -17,15 +17,19 @@ const ExportDocumentErrorToast = ({ data }: { data?: any }) => {
         <b>{t('we_couldnt_export_this_document')}</b>
       </p>
       <Trans
-        i18nKey="the_document_contains_formatting_we_werent_able_to_convert_contact_support_if_you_need_help"
+        i18nKey="the_document_contains_formatting_we_werent_able_to_convert"
         components={[
           // eslint-disable-next-line react/jsx-key, jsx-a11y/anchor-has-content
-          <a href="/contact" target="_BLANK" rel="noopener noreferrer" />,
+          <a
+            href="https://docs.overleaf.com/managing-projects-and-files/importing-and-exporting-files#common-issues-and-how-to-address-them"
+            target="_BLANK"
+            rel="noopener noreferrer"
+          />,
         ]}
       />
       {errorMessage && (
         <details>
-          <summary>{t('error_details')}</summary>
+          <summary>{t('conversion_error_details')}</summary>
           <pre
             style={{ maxWidth: '800px', maxHeight: '300px', overflow: 'auto' }}
           >
diff --git a/services/web/locales/en.json b/services/web/locales/en.json
index 3d26ac21ce..4c1a2580a0 100644
--- a/services/web/locales/en.json
+++ b/services/web/locales/en.json
@@ -508,6 +508,7 @@
   "continue_using_free_features": "Continue using our free features",
   "continue_with_free_plan": "Continue with free plan",
   "continue_with_service": "Continue with __service__",
+  "conversion_error_details": "Conversion error details",
   "cookie_banner": "Cookie banner",
   "cookie_banner_info": "We only use cookies for essential purposes and to improve your experience on our site. You can find out more in our <0>cookie policy</0>.",
   "copied": "Copied",
@@ -818,7 +819,6 @@
   "equation_preview": "Equation preview",
   "error": "Error",
   "error_assist": "Error Assist",
-  "error_details": "Error details",
   "error_loading_references": "References couldn’t be loaded. Refresh the page to try again.",
   "error_opening_document": "Error opening document",
   "error_opening_document_detail": "Sorry, something went wrong opening this document. Please try again.",
@@ -2619,7 +2619,7 @@
   "the_code_editor_color_scheme": "The code editor color scheme",
   "the_code_editor_color_scheme_dark_mode": "The code editor color scheme for dark mode",
   "the_code_editor_color_scheme_light_mode": "The code editor color scheme for light mode",
-  "the_document_contains_formatting_we_werent_able_to_convert_contact_support_if_you_need_help": "The document contains formatting we weren’t able to convert. <0>Contact support</0> if you need help.",
+  "the_document_contains_formatting_we_werent_able_to_convert": "The document contains formatting we weren’t able to convert. Make sure you have fixed all LaTeX errors or <0>learn more</0> about common conversion errors.",
   "the_file_supplied_is_of_an_unsupported_type ": "The link to open this content on Overleaf pointed to the wrong kind of file. Valid file types are .tex documents and .zip files. If this keeps happening for links on a particular site, please report this to them.",
   "the_following_files_already_exist_in_this_project": "The following files already exist in this project:",
   "the_following_files_and_folders_already_exist_in_this_project": "The following files and folders already exist in this project:",