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781 lines
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HTML
781 lines
29 KiB
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<head>
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<title>OpenFront - Privacy Policy</title>
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</head>
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<body>
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<h1>Privacy Policy</h1>
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<p class="updated-date"><strong>Last Updated: 5/11/2026</strong></p>
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<p>
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This Privacy Policy explains how OpenFront ("we," "us," "our") collects,
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uses, shares, and protects your personal information when you use our
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Service. It also sets out your rights in relation to your personal
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information and how to exercise them.
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</p>
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<p>
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By using our Service, you agree to the collection and use of information
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in accordance with this Privacy Policy. This Privacy Policy should be read
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alongside our
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<a href="terms-of-service.html">Terms of Service</a>.
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</p>
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<h2>1. Who We Are</h2>
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<p>The data controller responsible for your personal information is:</p>
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<p>
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<strong>OpenFront LLC</strong><br />
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c/o Northwest Registered Agent, Inc.<br />
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2108 N Street, Suite N<br />
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Sacramento, CA 95816, United States<br />
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Email: <a href="mailto:legal@openfront.io">legal@openfront.io</a>
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</p>
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<p>
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Day-to-day operational support and certain processing activities are
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carried out on our behalf by Wicked Sick Limited (a company registered in
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England and Wales, company number 11117702), acting as our service
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provider.
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</p>
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<p>
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If you are a resident of the European Economic Area or the United Kingdom,
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you can also contact our designated representative in the relevant region
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at <a href="mailto:legal@openfront.io">legal@openfront.io</a>.
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</p>
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<h2>2. Scope and Definitions</h2>
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<p>
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In this Privacy Policy, the following terms have the meanings given below:
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</p>
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<ul>
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<li>
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<strong>"Service"</strong> means our website at
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<a href="https://openfront.io">https://openfront.io</a>, our game
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clients (including those distributed via Steam, Crazy Games, and other
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platforms), and our Discord bot.
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</li>
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<li>
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<strong>"Personal Data"</strong> means any information relating to an
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identified or identifiable individual.
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</li>
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<li>
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<strong>"Player ID"</strong> means the unique, persistent identifier
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assigned to each account on our Service.
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</li>
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<li>
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<strong>"Usage Data"</strong> means data collected automatically when
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you use the Service, such as IP address, device information, and match
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telemetry.
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</li>
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<li>
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<strong>"You"</strong> and <strong>"your"</strong> mean the individual
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using the Service, or the legal entity on whose behalf such an
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individual is using the Service.
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</li>
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</ul>
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<h2>3. Information We Collect</h2>
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<h3>3.1 Information you provide to us</h3>
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<ul>
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<li>
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<strong>Discord account information.</strong> When you sign in via
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Discord, we receive your Discord user ID, username, avatar, email
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address, and information about Discord servers you are a member of, in
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accordance with the permissions you grant via Discord.
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</li>
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<li>
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<strong>Custom display names and cosmetic preferences.</strong> Names,
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flags, patterns, or other identifiers you choose to set in the Service.
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</li>
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<li>
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<strong>Support and appeals correspondence.</strong> The content of any
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emails or messages you send to us, including bug reports, moderation
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appeals, and questions about your account.
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</li>
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<li>
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<strong>Payment information.</strong> If you purchase items from our
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store, payment is processed by our payment processor (Stripe). We do not
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store full card details on our own systems; we receive limited
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transaction information such as order amount, currency, country of
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billing, and a transaction reference.
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</li>
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</ul>
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<h3>3.2 Information collected automatically</h3>
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<ul>
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<li>
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<strong>Usage Data.</strong> IP address, browser type and version,
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operating system, device identifiers, referring URL, pages or screens
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viewed, time and date of access, and similar diagnostic data.
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</li>
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<li>
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<strong>Game telemetry.</strong> Match results, statistics, ratings,
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in-game actions, chat messages, cosmetic items used, errors and crash
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reports, and similar gameplay data.
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</li>
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<li>
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<strong>Moderation signals.</strong> Information generated by our
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anti-cheat, anti-spam, and anti-abuse systems, including reports
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submitted by other players and records of warnings or enforcement
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actions taken against your account.
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</li>
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</ul>
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<h3>3.3 Information from third parties</h3>
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<ul>
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<li>
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<strong>Discord.</strong> As described above, when you authenticate via
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Discord we receive certain information from your Discord account.
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</li>
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<li>
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<strong>Steam, Crazy Games, and other distribution platforms.</strong>
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When you access the Service via a third-party distribution platform, we
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may receive limited information from that platform (such as a
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platform-specific user identifier and aggregate engagement statistics)
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in accordance with the platform's own terms.
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</li>
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<li>
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<strong>Service providers.</strong> We may receive information from our
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service providers (such as analytics or moderation tooling providers)
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about your interactions with the Service.
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</li>
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</ul>
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<h3>3.4 Cookies and similar technologies</h3>
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<p>
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We use cookies and similar tracking technologies on our website. The
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categories we use are:
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</p>
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<ul>
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<li>
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<strong>Strictly necessary cookies.</strong> Required for
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authentication, security, and the basic operation of the Service. You
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cannot opt out of these cookies if you wish to use the Service.
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</li>
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<li>
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<strong>Functional cookies.</strong> Remember choices you have made,
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such as language and display preferences.
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</li>
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<li>
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<strong>Analytics cookies.</strong> Help us understand how the Service
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is used so we can improve it.
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</li>
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<li>
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<strong>Advertising cookies.</strong> Set by our advertising partner
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(see Section 5.5 below).
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</li>
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</ul>
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<p>
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Where required by law, we will request your consent before placing
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non-essential cookies. You can change your preferences at any time using
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the cookie controls on our website. You can also configure your browser to
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refuse cookies, although this may limit the functionality of the Service.
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</p>
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<h2>4. How We Use Your Information and Our Legal Bases</h2>
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<p>
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If you are located in the European Economic Area, the United Kingdom, or
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another jurisdiction that requires us to identify a legal basis for
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processing your personal information, we rely on the legal bases set out
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in the table below.
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</p>
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<table>
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<thead>
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<tr>
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<th>Purpose</th>
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<th>Legal basis</th>
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</tr>
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</thead>
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<tbody>
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<tr>
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<td>
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Providing and maintaining the Service, including authentication,
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matchmaking, gameplay, and account management
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</td>
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<td>Performance of a contract (our Terms of Service)</td>
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</tr>
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<tr>
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<td>
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Operating leaderboards and publicly displaying Player IDs, display
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names, and gameplay statistics
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</td>
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<td>
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Performance of a contract; our legitimate interests in operating a
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competitive multiplayer game
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</td>
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</tr>
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<tr>
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<td>
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Retaining and displaying a history of recent display names to deter
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ban evasion, name spoofing, and impersonation
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</td>
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<td>
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Our legitimate interests in maintaining the integrity of the Service
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and protecting our community
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</td>
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</tr>
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<tr>
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<td>
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Detecting, investigating, and acting on cheating, abuse, and other
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breaches of our Terms of Service
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</td>
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<td>
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Our legitimate interests in maintaining a fair and safe environment
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for all players; compliance with our legal obligations where
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applicable
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</td>
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</tr>
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<tr>
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<td>Processing payments for purchases</td>
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<td>Performance of a contract</td>
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</tr>
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<tr>
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<td>
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Responding to your support requests, appeals, and other
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communications
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</td>
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<td>
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Performance of a contract; our legitimate interests in supporting
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our users
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</td>
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</tr>
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<tr>
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<td>
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Sending optional marketing communications about new features,
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events, and offers
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</td>
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<td>Your consent (which you can withdraw at any time)</td>
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</tr>
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<tr>
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<td>Operating analytics and improving the Service</td>
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<td>
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Our legitimate interests in understanding how the Service is used;
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your consent where required by applicable cookie law
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</td>
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</tr>
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<tr>
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<td>
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Complying with legal obligations and responding to lawful requests
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from authorities
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</td>
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<td>Compliance with a legal obligation</td>
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</tr>
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<tr>
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<td>
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Defending or asserting legal claims and protecting our rights and
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property
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</td>
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<td>Our legitimate interests in protecting our business</td>
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</tr>
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</tbody>
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</table>
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<p>
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Where we rely on legitimate interests, you have the right to object to
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that processing (see Section 9).
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</p>
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<h2>5. Public Profiles, Leaderboards, and Sharing</h2>
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<h3>5.1 Public profiles and leaderboards</h3>
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<p>
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Some features of the Service are public by design. As described in Section
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7 of our Terms of Service, the following information may be displayed
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publicly to other users and to non-users (including on the Website,
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in-game, on Steam, on Crazy Games, in our Discord server, and on
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third-party sites or applications that display OpenFront data):
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</p>
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<ul>
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<li>Your Player ID</li>
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<li>
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A display name associated with your Player ID, which may be a custom
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display name that you have set, your Discord username, or one or more of
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the names you have most recently used in the Service
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</li>
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<li>
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Your match history, statistics, ratings, leaderboard positions, and
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cosmetic items in use
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</li>
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<li>Any clan, team, or community affiliations you have chosen to set</li>
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</ul>
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<p>
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We retain and display a history of recent display names in order to deter
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ban evasion, name spoofing, and impersonation, and to support fair play
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enforcement. We rely on our legitimate interests as our legal basis for
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this processing.
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</p>
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<p>
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Your email address, Discord ID, IP address, payment information, and any
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other identifying or contact information that you have not chosen to
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display in-game are not made public through this feature.
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</p>
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<p>
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If you would prefer that we display only your current name and not your
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historical display names, please contact us at
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<a href="mailto:support@openfront.io">support@openfront.io</a>. We will
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assess such requests on a case-by-case basis and reserve the right to
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decline where retention of historical names is necessary for moderation,
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anti-evasion, or anti-impersonation purposes.
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</p>
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<h3>5.2 Discord</h3>
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<p>
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When you use our Discord bot, certain information is shared with Discord
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as necessary for the bot's functionality. Discord's processing of your
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information is governed by its own privacy policy.
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</p>
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<h3>5.3 Distribution platforms (Steam, Crazy Games, and others)</h3>
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<p>
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When you access the Service through a third-party distribution platform,
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that platform may collect and process information about you in accordance
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with its own privacy policy. We exchange limited information with these
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platforms as needed to authenticate you, deliver the Service, and report
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aggregate engagement statistics.
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</p>
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<h3>5.4 Payment processors</h3>
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<p>
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Payments for purchases made through our store are processed by Stripe,
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Inc. ("Stripe"). Stripe acts as an independent data controller for payment
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information you provide to it, in accordance with its own privacy policy.
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We receive only limited transaction information from Stripe and do not
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store full payment card details.
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</p>
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<h3>5.5 Advertising</h3>
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<p>
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Advertising on certain parts of our Service is managed by Playwire LLC
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("Playwire"). Playwire and its partners may set cookies, web beacons, and
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similar technologies on your device, and may collect information including
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your IP address, device identifiers, browser information, and information
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about your use of the Service, in order to deliver and measure
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advertising. To learn more about the data Playwire collects and your
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choices, please see
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<a href="https://www.playwire.com/privacy-policy"
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>Playwire's privacy policy</a
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>. Where required by law, we will obtain your consent before allowing
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Playwire to set non-essential cookies.
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</p>
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<h3>5.6 Other service providers</h3>
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<p>
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We use third-party service providers to help us operate the Service,
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including hosting and infrastructure providers, analytics providers,
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moderation tooling providers, email and communications providers, and
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similar vendors. These providers process personal information on our
|
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behalf and are contractually required to handle it in accordance with this
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Privacy Policy and applicable law.
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</p>
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<h3>5.7 Legal and safety disclosures</h3>
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<p>
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We may disclose your personal information where we believe in good faith
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that doing so is necessary to:
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</p>
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<ul>
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<li>Comply with a legal obligation, court order, or lawful request</li>
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<li>Enforce our Terms of Service or other agreements</li>
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<li>Detect, prevent, or address fraud, security, or technical issues</li>
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<li>
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Protect the rights, property, or safety of OpenFront, our users, or
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others
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</li>
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</ul>
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<h3>5.8 Business transfers</h3>
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<p>
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If we are involved in a merger, acquisition, reorganisation, sale of
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assets, financing, bankruptcy, or similar event, your personal information
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may be transferred to the acquiring or successor party. We will provide
|
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notice on this page before your personal information becomes subject to a
|
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different privacy policy.
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</p>
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<h3>5.9 With your consent</h3>
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<p>
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We may share your personal information for any other purpose with your
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consent.
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</p>
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<h2>6. Data Retention</h2>
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<p>
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We retain personal information only for as long as is necessary for the
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purposes set out in this Privacy Policy, to comply with our legal
|
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obligations, to resolve disputes, and to enforce our agreements. The
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typical retention periods we apply are set out below; actual retention may
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vary depending on the circumstances.
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</p>
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<table>
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<thead>
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<tr>
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<th>Category of data</th>
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<th>Typical retention period</th>
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</tr>
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</thead>
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<tbody>
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<tr>
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<td>Account and profile information</td>
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<td>For the life of your account, plus 12 months</td>
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</tr>
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<tr>
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<td>Match history, statistics, and leaderboard data</td>
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<td>
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For the life of your account; may be retained indefinitely in
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aggregated or anonymised form
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</td>
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</tr>
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<tr>
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<td>Historical display names</td>
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<td>
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Up to 12 months from the date the name was last used, unless a
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longer period is required for moderation or enforcement
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</td>
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</tr>
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<tr>
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<td>
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Moderation records (warnings, suspensions, ban appeals
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correspondence)
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</td>
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<td>
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Warnings: 24 months; suspensions and permanent bans: indefinitely
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for the purpose of preventing evasion
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</td>
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</tr>
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<tr>
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<td>Support correspondence</td>
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<td>24 months from last contact</td>
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</tr>
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<tr>
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<td>Marketing consent records</td>
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<td>For as long as your account is active, plus 24 months</td>
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</tr>
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<tr>
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<td>Payment and tax records</td>
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<td>As required by applicable tax law (typically 6–7 years)</td>
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</tr>
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<tr>
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<td>Cookie consent records</td>
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<td>12 months</td>
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</tr>
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<tr>
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<td>Server logs and diagnostic data</td>
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<td>
|
||
Up to 90 days, except where retained longer for security
|
||
investigations
|
||
</td>
|
||
</tr>
|
||
</tbody>
|
||
</table>
|
||
|
||
<h2>7. International Data Transfers</h2>
|
||
<p>
|
||
OpenFront LLC is based in the United States. Some of our service providers
|
||
are also based outside your country of residence. Your personal
|
||
information may therefore be transferred to, and processed in, countries
|
||
other than the country in which you are located, including countries that
|
||
may not provide the same level of data protection as your home country.
|
||
</p>
|
||
<p>
|
||
Where we transfer personal information of users in the United Kingdom or
|
||
the European Economic Area to countries that have not been designated as
|
||
providing an adequate level of protection, we rely on appropriate
|
||
safeguards as required by applicable law, including the European
|
||
Commission's Standard Contractual Clauses, the UK International Data
|
||
Transfer Agreement or Addendum, or another lawful transfer mechanism.
|
||
</p>
|
||
<p>
|
||
You can request further information about these safeguards by contacting
|
||
us at <a href="mailto:legal@openfront.io">legal@openfront.io</a>.
|
||
</p>
|
||
|
||
<h2>8. Security</h2>
|
||
<p>
|
||
We use commercially reasonable technical and organisational measures to
|
||
protect personal information from loss, misuse, and unauthorised access,
|
||
disclosure, alteration, and destruction. However, no method of
|
||
transmission over the internet or method of electronic storage is 100%
|
||
secure, and we cannot guarantee the absolute security of your information.
|
||
</p>
|
||
<p>
|
||
In the event of a personal data breach that is likely to result in a risk
|
||
to the rights and freedoms of affected individuals, we will notify the
|
||
relevant supervisory authority and, where required, affected individuals,
|
||
in accordance with applicable law.
|
||
</p>
|
||
|
||
<h2>9. Your Rights</h2>
|
||
|
||
<h3>9.1 Rights available to all users</h3>
|
||
<p>
|
||
You may contact us at any time at
|
||
<a href="mailto:support@openfront.io">support@openfront.io</a> to:
|
||
</p>
|
||
<ul>
|
||
<li>Request access to the personal information we hold about you</li>
|
||
<li>Request that we correct inaccurate or incomplete information</li>
|
||
<li>Request that we delete your account and associated information</li>
|
||
<li>Withdraw your consent where we rely on it as our legal basis</li>
|
||
</ul>
|
||
<p>
|
||
Please note that we may need to retain certain information where we have a
|
||
legal obligation or other lawful basis to do so (for example, to maintain
|
||
enforcement records to prevent ban evasion).
|
||
</p>
|
||
|
||
<h3>
|
||
9.2 Additional rights for users in the UK and the European Economic Area
|
||
</h3>
|
||
<p>
|
||
If you are located in the United Kingdom or the European Economic Area,
|
||
you have the following rights under the UK GDPR or EU GDPR (as
|
||
applicable):
|
||
</p>
|
||
<ul>
|
||
<li>
|
||
<strong>Right of access.</strong> To obtain a copy of the personal
|
||
information we hold about you.
|
||
</li>
|
||
<li>
|
||
<strong>Right to rectification.</strong> To have inaccurate information
|
||
corrected and incomplete information completed.
|
||
</li>
|
||
<li>
|
||
<strong>Right to erasure.</strong> To have your personal information
|
||
deleted in certain circumstances.
|
||
</li>
|
||
<li>
|
||
<strong>Right to restriction of processing.</strong> To request that we
|
||
limit how we use your information in certain circumstances.
|
||
</li>
|
||
<li>
|
||
<strong>Right to data portability.</strong> To receive your personal
|
||
information in a structured, commonly used, and machine-readable format,
|
||
and to have it transmitted to another controller, where technically
|
||
feasible.
|
||
</li>
|
||
<li>
|
||
<strong>Right to object.</strong> To object to our processing of your
|
||
personal information where we rely on legitimate interests, including
|
||
profiling for those purposes; and to object at any time to processing of
|
||
your personal information for direct marketing.
|
||
</li>
|
||
<li>
|
||
<strong>Right to withdraw consent.</strong> Where we rely on your
|
||
consent, you can withdraw that consent at any time without affecting the
|
||
lawfulness of processing before withdrawal.
|
||
</li>
|
||
<li>
|
||
<strong>Right to lodge a complaint.</strong> You have the right to lodge
|
||
a complaint with a data protection supervisory authority. In the UK this
|
||
is the Information Commissioner's Office (<a href="https://ico.org.uk"
|
||
>ico.org.uk</a
|
||
>); in the EU this is the supervisory authority in your country of
|
||
residence.
|
||
</li>
|
||
</ul>
|
||
|
||
<h3>9.3 Additional rights for California residents</h3>
|
||
<p>
|
||
If you are a California resident, you have the following rights under the
|
||
California Consumer Privacy Act, as amended by the California Privacy
|
||
Rights Act ("CCPA"):
|
||
</p>
|
||
<ul>
|
||
<li>
|
||
<strong>Right to know.</strong> To request information about the
|
||
categories and specific pieces of personal information we have collected
|
||
about you, the categories of sources, the purposes for collecting it,
|
||
and the categories of third parties with whom we share it.
|
||
</li>
|
||
<li>
|
||
<strong>Right to delete.</strong> To request that we delete personal
|
||
information we have collected from you, subject to certain exceptions.
|
||
</li>
|
||
<li>
|
||
<strong>Right to correct.</strong> To request that we correct inaccurate
|
||
personal information we hold about you.
|
||
</li>
|
||
<li>
|
||
<strong>Right to opt out of sale or sharing.</strong> We do not sell
|
||
your personal information for money. We may, however, share certain
|
||
information with our advertising partner (Playwire) in ways that could
|
||
be considered "sharing" for cross-context behavioural advertising under
|
||
the CCPA. You can opt out of this sharing using the cookie controls on
|
||
our website.
|
||
</li>
|
||
<li>
|
||
<strong>Right to limit use of sensitive personal information.</strong>
|
||
We do not use sensitive personal information for purposes that require
|
||
offering this right under the CCPA.
|
||
</li>
|
||
<li>
|
||
<strong>Right to non-discrimination.</strong> We will not discriminate
|
||
against you for exercising any of your rights under the CCPA.
|
||
</li>
|
||
</ul>
|
||
<p>
|
||
To exercise any of these rights, please contact us at
|
||
<a href="mailto:support@openfront.io">support@openfront.io</a>. We may
|
||
need to verify your identity before responding. You may also designate an
|
||
authorised agent to make a request on your behalf.
|
||
</p>
|
||
|
||
<h2>10. Automated Decision-Making</h2>
|
||
<p>
|
||
Some processes within the Service involve a degree of automated
|
||
decision-making, including:
|
||
</p>
|
||
<ul>
|
||
<li>
|
||
<strong>Anti-cheat and anti-abuse detection.</strong> We use automated
|
||
systems to identify suspected cheating, exploit use, spam, and other
|
||
breaches of our Terms of Service.
|
||
</li>
|
||
<li>
|
||
<strong>Matchmaking and rating.</strong> We use automated systems to
|
||
match players into games and to calculate ratings and leaderboard
|
||
positions.
|
||
</li>
|
||
<li>
|
||
<strong>Display name screening.</strong> We use automated systems to
|
||
screen display names against a list of prohibited terms.
|
||
</li>
|
||
</ul>
|
||
<p>
|
||
Decisions with significant consequences for you — in particular, permanent
|
||
account bans for serious or repeated breaches — are subject to human
|
||
review where you appeal an enforcement action in accordance with Section
|
||
6.9 of our Terms of Service. If you believe an enforcement action against
|
||
your account was the result of solely automated processing and you wish to
|
||
request human review, please contact us at
|
||
<a href="mailto:support@openfront.io">support@openfront.io</a>.
|
||
</p>
|
||
|
||
<h2>11. Children's Privacy</h2>
|
||
<p>
|
||
You must be at least 13 years old to use our Service, or at least 16 years
|
||
old if you are a resident of the European Economic Area, the United
|
||
Kingdom, or another jurisdiction that requires a higher minimum age for
|
||
the processing of personal data, unless local law provides for a lower age
|
||
of digital consent.
|
||
</p>
|
||
<p>
|
||
We do not knowingly collect personal information from anyone below the
|
||
applicable minimum age. If you are a parent or guardian and you believe
|
||
that your child has provided us with personal information, please contact
|
||
us at
|
||
<a href="mailto:support@openfront.io">support@openfront.io</a>. If we
|
||
become aware that we have collected personal information from a user below
|
||
the applicable minimum age, we will take reasonable steps to delete that
|
||
information and terminate the account.
|
||
</p>
|
||
|
||
<h2>12. Third-Party Links</h2>
|
||
<p>
|
||
Our Service may contain links to third-party websites and services that
|
||
are not operated by us. We are not responsible for the privacy practices
|
||
or content of those third parties. We encourage you to review the privacy
|
||
policy of every site and service you visit.
|
||
</p>
|
||
|
||
<h2>13. Changes to This Privacy Policy</h2>
|
||
<p>
|
||
We may update this Privacy Policy from time to time. If we make material
|
||
changes, we will provide reasonable notice, which may include posting a
|
||
notice on the Service, updating the "Last Updated" date at the top of this
|
||
Privacy Policy, or, where appropriate, contacting you by email. We
|
||
encourage you to review this Privacy Policy periodically.
|
||
</p>
|
||
|
||
<h2>14. Contact Us</h2>
|
||
<p class="contact">
|
||
If you have any questions about this Privacy Policy or wish to exercise
|
||
any of your rights, you can contact us at:
|
||
<br /><br />
|
||
General privacy enquiries:
|
||
<a href="mailto:support@openfront.io">support@openfront.io</a>
|
||
<br />
|
||
Legal enquiries:
|
||
<a href="mailto:legal@openfront.io">legal@openfront.io</a>
|
||
<br /><br />
|
||
OpenFront LLC<br />
|
||
c/o Northwest Registered Agent, Inc.<br />
|
||
2108 N Street, Suite N<br />
|
||
Sacramento, CA 95816, United States
|
||
</p>
|
||
|
||
<div class="footer">
|
||
<p>
|
||
By using our Service, you acknowledge that you have read and understood
|
||
this Privacy Policy.
|
||
</p>
|
||
</div>
|
||
</body>
|
||
</html>
|