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Replace OpenFront LLC with OpenFront Inc. and add corporate identification in Privacy Policy and Terms of Service. Update registered agent and mailing address to Paracorp Incorporated (Camden, DE), change governing law to Delaware, and update "Last Updated" dates to 5/13/2026. Applies to resources/privacy-policy.html and resources/terms-of-service.html to reflect the company's legal and contact details.
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781 lines
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</head>
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<body>
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<h1>Privacy Policy</h1>
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<p class="updated-date"><strong>Last Updated: 5/13/2026</strong></p>
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<p>
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This Privacy Policy explains how OpenFront Inc., a Delaware corporation
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("OpenFront," "we," "us," "our"), collects, uses, shares, and protects
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your personal information when you use our Service. It also sets out your
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rights in relation to your personal information and how to exercise them.
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</p>
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<p>
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By using our Service, you agree to the collection and use of information
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in accordance with this Privacy Policy. This Privacy Policy should be read
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alongside our
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<a href="terms-of-service.html">Terms of Service</a>.
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</p>
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<h2>1. Who We Are</h2>
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<p>The data controller responsible for your personal information is:</p>
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<p>
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<strong>OpenFront Inc.</strong>, a Delaware corporation<br />
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c/o Paracorp Incorporated<br />
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2140 South Dupont Hwy<br />
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Camden, Kent County, DE 19934, United States<br />
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Email: <a href="mailto:legal@openfront.io">legal@openfront.io</a>
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</p>
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<p>
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Day-to-day operational support and certain processing activities are
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carried out on our behalf by Wicked Sick Limited (a company registered in
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England and Wales, company number 11117702), acting as our service
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provider.
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</p>
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<p>
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If you are a resident of the European Economic Area or the United Kingdom,
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you can also contact our designated representative in the relevant region
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at <a href="mailto:legal@openfront.io">legal@openfront.io</a>.
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</p>
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<h2>2. Scope and Definitions</h2>
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<p>
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In this Privacy Policy, the following terms have the meanings given below:
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</p>
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<ul>
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<li>
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<strong>"Service"</strong> means our website at
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<a href="https://openfront.io">https://openfront.io</a>, our game
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clients (including those distributed via Steam, Crazy Games, and other
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platforms), and our Discord bot.
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</li>
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<li>
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<strong>"Personal Data"</strong> means any information relating to an
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identified or identifiable individual.
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</li>
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<li>
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<strong>"Player ID"</strong> means the unique, persistent identifier
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assigned to each account on our Service.
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</li>
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<li>
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<strong>"Usage Data"</strong> means data collected automatically when
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you use the Service, such as IP address, device information, and match
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telemetry.
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</li>
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<li>
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<strong>"You"</strong> and <strong>"your"</strong> mean the individual
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using the Service, or the legal entity on whose behalf such an
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individual is using the Service.
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</li>
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</ul>
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<h2>3. Information We Collect</h2>
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<h3>3.1 Information you provide to us</h3>
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<ul>
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<li>
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<strong>Discord account information.</strong> When you sign in via
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Discord, we receive your Discord user ID, username, avatar, email
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address, and information about Discord servers you are a member of, in
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accordance with the permissions you grant via Discord.
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</li>
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<li>
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<strong>Custom display names and cosmetic preferences.</strong> Names,
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flags, patterns, or other identifiers you choose to set in the Service.
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</li>
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<li>
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<strong>Support and appeals correspondence.</strong> The content of any
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emails or messages you send to us, including bug reports, moderation
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appeals, and questions about your account.
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</li>
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<li>
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<strong>Payment information.</strong> If you purchase items from our
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store, payment is processed by our payment processor (Stripe). We do not
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store full card details on our own systems; we receive limited
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transaction information such as order amount, currency, country of
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billing, and a transaction reference.
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</li>
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</ul>
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<h3>3.2 Information collected automatically</h3>
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<ul>
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<li>
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<strong>Usage Data.</strong> IP address, browser type and version,
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operating system, device identifiers, referring URL, pages or screens
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viewed, time and date of access, and similar diagnostic data.
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</li>
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<li>
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<strong>Game telemetry.</strong> Match results, statistics, ratings,
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in-game actions, chat messages, cosmetic items used, errors and crash
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reports, and similar gameplay data.
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</li>
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<li>
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<strong>Moderation signals.</strong> Information generated by our
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anti-cheat, anti-spam, and anti-abuse systems, including reports
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submitted by other players and records of warnings or enforcement
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actions taken against your account.
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</li>
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</ul>
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<h3>3.3 Information from third parties</h3>
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<ul>
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<li>
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<strong>Discord.</strong> As described above, when you authenticate via
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Discord we receive certain information from your Discord account.
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</li>
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<li>
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<strong>Steam, Crazy Games, and other distribution platforms.</strong>
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When you access the Service via a third-party distribution platform, we
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may receive limited information from that platform (such as a
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platform-specific user identifier and aggregate engagement statistics)
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in accordance with the platform's own terms.
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</li>
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<li>
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<strong>Service providers.</strong> We may receive information from our
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service providers (such as analytics or moderation tooling providers)
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about your interactions with the Service.
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</li>
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</ul>
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<h3>3.4 Cookies and similar technologies</h3>
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<p>
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We use cookies and similar tracking technologies on our website. The
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categories we use are:
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</p>
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<ul>
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<li>
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<strong>Strictly necessary cookies.</strong> Required for
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authentication, security, and the basic operation of the Service. You
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cannot opt out of these cookies if you wish to use the Service.
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</li>
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<li>
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<strong>Functional cookies.</strong> Remember choices you have made,
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such as language and display preferences.
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</li>
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<li>
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<strong>Analytics cookies.</strong> Help us understand how the Service
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is used so we can improve it.
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</li>
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<li>
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<strong>Advertising cookies.</strong> Set by our advertising partner
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(see Section 5.5 below).
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</li>
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</ul>
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<p>
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Where required by law, we will request your consent before placing
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non-essential cookies. You can change your preferences at any time using
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the cookie controls on our website. You can also configure your browser to
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refuse cookies, although this may limit the functionality of the Service.
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</p>
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<h2>4. How We Use Your Information and Our Legal Bases</h2>
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<p>
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If you are located in the European Economic Area, the United Kingdom, or
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another jurisdiction that requires us to identify a legal basis for
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processing your personal information, we rely on the legal bases set out
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in the table below.
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</p>
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<table>
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<thead>
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<tr>
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<th>Purpose</th>
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<th>Legal basis</th>
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</tr>
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</thead>
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<tbody>
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<tr>
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<td>
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Providing and maintaining the Service, including authentication,
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matchmaking, gameplay, and account management
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</td>
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<td>Performance of a contract (our Terms of Service)</td>
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</tr>
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<tr>
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<td>
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Operating leaderboards and publicly displaying Player IDs, display
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names, and gameplay statistics
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</td>
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<td>
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Performance of a contract; our legitimate interests in operating a
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competitive multiplayer game
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</td>
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</tr>
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<tr>
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<td>
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Retaining and displaying a history of recent display names to deter
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ban evasion, name spoofing, and impersonation
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</td>
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<td>
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Our legitimate interests in maintaining the integrity of the Service
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and protecting our community
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</td>
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</tr>
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<tr>
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<td>
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Detecting, investigating, and acting on cheating, abuse, and other
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breaches of our Terms of Service
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</td>
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<td>
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Our legitimate interests in maintaining a fair and safe environment
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for all players; compliance with our legal obligations where
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applicable
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</td>
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</tr>
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<tr>
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<td>Processing payments for purchases</td>
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<td>Performance of a contract</td>
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</tr>
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<tr>
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<td>
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Responding to your support requests, appeals, and other
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communications
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</td>
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<td>
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Performance of a contract; our legitimate interests in supporting
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our users
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</td>
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</tr>
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<tr>
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<td>
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Sending optional marketing communications about new features,
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events, and offers
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</td>
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<td>Your consent (which you can withdraw at any time)</td>
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</tr>
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<tr>
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<td>Operating analytics and improving the Service</td>
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<td>
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Our legitimate interests in understanding how the Service is used;
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your consent where required by applicable cookie law
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</td>
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</tr>
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<tr>
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<td>
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Complying with legal obligations and responding to lawful requests
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from authorities
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</td>
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<td>Compliance with a legal obligation</td>
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</tr>
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<tr>
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<td>
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Defending or asserting legal claims and protecting our rights and
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property
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</td>
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<td>Our legitimate interests in protecting our business</td>
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</tr>
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</tbody>
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</table>
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<p>
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Where we rely on legitimate interests, you have the right to object to
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that processing (see Section 9).
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</p>
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<h2>5. Public Profiles, Leaderboards, and Sharing</h2>
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<h3>5.1 Public profiles and leaderboards</h3>
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<p>
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Some features of the Service are public by design. As described in Section
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7 of our Terms of Service, the following information may be displayed
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publicly to other users and to non-users (including on the Website,
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in-game, on Steam, on Crazy Games, in our Discord server, and on
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third-party sites or applications that display OpenFront data):
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</p>
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<ul>
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<li>Your Player ID</li>
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<li>
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A display name associated with your Player ID, which may be a custom
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display name that you have set, your Discord username, or one or more of
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the names you have most recently used in the Service
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</li>
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<li>
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Your match history, statistics, ratings, leaderboard positions, and
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cosmetic items in use
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</li>
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<li>Any clan, team, or community affiliations you have chosen to set</li>
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</ul>
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<p>
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We retain and display a history of recent display names in order to deter
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ban evasion, name spoofing, and impersonation, and to support fair play
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enforcement. We rely on our legitimate interests as our legal basis for
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this processing.
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</p>
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<p>
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Your email address, Discord ID, IP address, payment information, and any
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other identifying or contact information that you have not chosen to
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display in-game are not made public through this feature.
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</p>
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<p>
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If you would prefer that we display only your current name and not your
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historical display names, please contact us at
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<a href="mailto:support@openfront.io">support@openfront.io</a>. We will
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assess such requests on a case-by-case basis and reserve the right to
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decline where retention of historical names is necessary for moderation,
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anti-evasion, or anti-impersonation purposes.
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</p>
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<h3>5.2 Discord</h3>
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<p>
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When you use our Discord bot, certain information is shared with Discord
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as necessary for the bot's functionality. Discord's processing of your
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information is governed by its own privacy policy.
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</p>
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<h3>5.3 Distribution platforms (Steam, Crazy Games, and others)</h3>
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<p>
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When you access the Service through a third-party distribution platform,
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that platform may collect and process information about you in accordance
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with its own privacy policy. We exchange limited information with these
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platforms as needed to authenticate you, deliver the Service, and report
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aggregate engagement statistics.
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</p>
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<h3>5.4 Payment processors</h3>
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<p>
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Payments for purchases made through our store are processed by Stripe,
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Inc. ("Stripe"). Stripe acts as an independent data controller for payment
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information you provide to it, in accordance with its own privacy policy.
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We receive only limited transaction information from Stripe and do not
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store full payment card details.
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</p>
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<h3>5.5 Advertising</h3>
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<p>
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Advertising on certain parts of our Service is managed by Playwire LLC
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("Playwire"). Playwire and its partners may set cookies, web beacons, and
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similar technologies on your device, and may collect information including
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your IP address, device identifiers, browser information, and information
|
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about your use of the Service, in order to deliver and measure
|
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advertising. To learn more about the data Playwire collects and your
|
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choices, please see
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<a href="https://www.playwire.com/privacy-policy"
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>Playwire's privacy policy</a
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>. Where required by law, we will obtain your consent before allowing
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Playwire to set non-essential cookies.
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</p>
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<h3>5.6 Other service providers</h3>
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<p>
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We use third-party service providers to help us operate the Service,
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including hosting and infrastructure providers, analytics providers,
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moderation tooling providers, email and communications providers, and
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similar vendors. These providers process personal information on our
|
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behalf and are contractually required to handle it in accordance with this
|
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Privacy Policy and applicable law.
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</p>
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<h3>5.7 Legal and safety disclosures</h3>
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<p>
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We may disclose your personal information where we believe in good faith
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that doing so is necessary to:
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</p>
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<ul>
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<li>Comply with a legal obligation, court order, or lawful request</li>
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<li>Enforce our Terms of Service or other agreements</li>
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<li>Detect, prevent, or address fraud, security, or technical issues</li>
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<li>
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Protect the rights, property, or safety of OpenFront, our users, or
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others
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</li>
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</ul>
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<h3>5.8 Business transfers</h3>
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<p>
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If we are involved in a merger, acquisition, reorganisation, sale of
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assets, financing, bankruptcy, or similar event, your personal information
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may be transferred to the acquiring or successor party. We will provide
|
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notice on this page before your personal information becomes subject to a
|
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different privacy policy.
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</p>
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<h3>5.9 With your consent</h3>
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<p>
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We may share your personal information for any other purpose with your
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consent.
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</p>
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<h2>6. Data Retention</h2>
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<p>
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We retain personal information only for as long as is necessary for the
|
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purposes set out in this Privacy Policy, to comply with our legal
|
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obligations, to resolve disputes, and to enforce our agreements. The
|
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typical retention periods we apply are set out below; actual retention may
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vary depending on the circumstances.
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</p>
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<table>
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<thead>
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<tr>
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<th>Category of data</th>
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<th>Typical retention period</th>
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</tr>
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</thead>
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<tbody>
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<tr>
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<td>Account and profile information</td>
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<td>For the life of your account, plus 12 months</td>
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</tr>
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<tr>
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<td>Match history, statistics, and leaderboard data</td>
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<td>
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For the life of your account; may be retained indefinitely in
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aggregated or anonymised form
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</td>
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</tr>
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<tr>
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<td>Historical display names</td>
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<td>
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Up to 12 months from the date the name was last used, unless a
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longer period is required for moderation or enforcement
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</td>
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</tr>
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<tr>
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<td>
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Moderation records (warnings, suspensions, ban appeals
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correspondence)
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</td>
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<td>
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Warnings: 24 months; suspensions and permanent bans: indefinitely
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for the purpose of preventing evasion
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</td>
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</tr>
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<tr>
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<td>Support correspondence</td>
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<td>24 months from last contact</td>
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</tr>
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<tr>
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<td>Marketing consent records</td>
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<td>For as long as your account is active, plus 24 months</td>
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</tr>
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<tr>
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<td>Payment and tax records</td>
|
||
<td>As required by applicable tax law (typically 6–7 years)</td>
|
||
</tr>
|
||
<tr>
|
||
<td>Cookie consent records</td>
|
||
<td>12 months</td>
|
||
</tr>
|
||
<tr>
|
||
<td>Server logs and diagnostic data</td>
|
||
<td>
|
||
Up to 90 days, except where retained longer for security
|
||
investigations
|
||
</td>
|
||
</tr>
|
||
</tbody>
|
||
</table>
|
||
|
||
<h2>7. International Data Transfers</h2>
|
||
<p>
|
||
OpenFront Inc. is based in the United States. Some of our service
|
||
providers are also based outside your country of residence. Your personal
|
||
information may therefore be transferred to, and processed in, countries
|
||
other than the country in which you are located, including countries that
|
||
may not provide the same level of data protection as your home country.
|
||
</p>
|
||
<p>
|
||
Where we transfer personal information of users in the United Kingdom or
|
||
the European Economic Area to countries that have not been designated as
|
||
providing an adequate level of protection, we rely on appropriate
|
||
safeguards as required by applicable law, including the European
|
||
Commission's Standard Contractual Clauses, the UK International Data
|
||
Transfer Agreement or Addendum, or another lawful transfer mechanism.
|
||
</p>
|
||
<p>
|
||
You can request further information about these safeguards by contacting
|
||
us at <a href="mailto:legal@openfront.io">legal@openfront.io</a>.
|
||
</p>
|
||
|
||
<h2>8. Security</h2>
|
||
<p>
|
||
We use commercially reasonable technical and organisational measures to
|
||
protect personal information from loss, misuse, and unauthorised access,
|
||
disclosure, alteration, and destruction. However, no method of
|
||
transmission over the internet or method of electronic storage is 100%
|
||
secure, and we cannot guarantee the absolute security of your information.
|
||
</p>
|
||
<p>
|
||
In the event of a personal data breach that is likely to result in a risk
|
||
to the rights and freedoms of affected individuals, we will notify the
|
||
relevant supervisory authority and, where required, affected individuals,
|
||
in accordance with applicable law.
|
||
</p>
|
||
|
||
<h2>9. Your Rights</h2>
|
||
|
||
<h3>9.1 Rights available to all users</h3>
|
||
<p>
|
||
You may contact us at any time at
|
||
<a href="mailto:support@openfront.io">support@openfront.io</a> to:
|
||
</p>
|
||
<ul>
|
||
<li>Request access to the personal information we hold about you</li>
|
||
<li>Request that we correct inaccurate or incomplete information</li>
|
||
<li>Request that we delete your account and associated information</li>
|
||
<li>Withdraw your consent where we rely on it as our legal basis</li>
|
||
</ul>
|
||
<p>
|
||
Please note that we may need to retain certain information where we have a
|
||
legal obligation or other lawful basis to do so (for example, to maintain
|
||
enforcement records to prevent ban evasion).
|
||
</p>
|
||
|
||
<h3>
|
||
9.2 Additional rights for users in the UK and the European Economic Area
|
||
</h3>
|
||
<p>
|
||
If you are located in the United Kingdom or the European Economic Area,
|
||
you have the following rights under the UK GDPR or EU GDPR (as
|
||
applicable):
|
||
</p>
|
||
<ul>
|
||
<li>
|
||
<strong>Right of access.</strong> To obtain a copy of the personal
|
||
information we hold about you.
|
||
</li>
|
||
<li>
|
||
<strong>Right to rectification.</strong> To have inaccurate information
|
||
corrected and incomplete information completed.
|
||
</li>
|
||
<li>
|
||
<strong>Right to erasure.</strong> To have your personal information
|
||
deleted in certain circumstances.
|
||
</li>
|
||
<li>
|
||
<strong>Right to restriction of processing.</strong> To request that we
|
||
limit how we use your information in certain circumstances.
|
||
</li>
|
||
<li>
|
||
<strong>Right to data portability.</strong> To receive your personal
|
||
information in a structured, commonly used, and machine-readable format,
|
||
and to have it transmitted to another controller, where technically
|
||
feasible.
|
||
</li>
|
||
<li>
|
||
<strong>Right to object.</strong> To object to our processing of your
|
||
personal information where we rely on legitimate interests, including
|
||
profiling for those purposes; and to object at any time to processing of
|
||
your personal information for direct marketing.
|
||
</li>
|
||
<li>
|
||
<strong>Right to withdraw consent.</strong> Where we rely on your
|
||
consent, you can withdraw that consent at any time without affecting the
|
||
lawfulness of processing before withdrawal.
|
||
</li>
|
||
<li>
|
||
<strong>Right to lodge a complaint.</strong> You have the right to lodge
|
||
a complaint with a data protection supervisory authority. In the UK this
|
||
is the Information Commissioner's Office (<a href="https://ico.org.uk"
|
||
>ico.org.uk</a
|
||
>); in the EU this is the supervisory authority in your country of
|
||
residence.
|
||
</li>
|
||
</ul>
|
||
|
||
<h3>9.3 Additional rights for California residents</h3>
|
||
<p>
|
||
If you are a California resident, you have the following rights under the
|
||
California Consumer Privacy Act, as amended by the California Privacy
|
||
Rights Act ("CCPA"):
|
||
</p>
|
||
<ul>
|
||
<li>
|
||
<strong>Right to know.</strong> To request information about the
|
||
categories and specific pieces of personal information we have collected
|
||
about you, the categories of sources, the purposes for collecting it,
|
||
and the categories of third parties with whom we share it.
|
||
</li>
|
||
<li>
|
||
<strong>Right to delete.</strong> To request that we delete personal
|
||
information we have collected from you, subject to certain exceptions.
|
||
</li>
|
||
<li>
|
||
<strong>Right to correct.</strong> To request that we correct inaccurate
|
||
personal information we hold about you.
|
||
</li>
|
||
<li>
|
||
<strong>Right to opt out of sale or sharing.</strong> We do not sell
|
||
your personal information for money. We may, however, share certain
|
||
information with our advertising partner (Playwire) in ways that could
|
||
be considered "sharing" for cross-context behavioural advertising under
|
||
the CCPA. You can opt out of this sharing using the cookie controls on
|
||
our website.
|
||
</li>
|
||
<li>
|
||
<strong>Right to limit use of sensitive personal information.</strong>
|
||
We do not use sensitive personal information for purposes that require
|
||
offering this right under the CCPA.
|
||
</li>
|
||
<li>
|
||
<strong>Right to non-discrimination.</strong> We will not discriminate
|
||
against you for exercising any of your rights under the CCPA.
|
||
</li>
|
||
</ul>
|
||
<p>
|
||
To exercise any of these rights, please contact us at
|
||
<a href="mailto:support@openfront.io">support@openfront.io</a>. We may
|
||
need to verify your identity before responding. You may also designate an
|
||
authorised agent to make a request on your behalf.
|
||
</p>
|
||
|
||
<h2>10. Automated Decision-Making</h2>
|
||
<p>
|
||
Some processes within the Service involve a degree of automated
|
||
decision-making, including:
|
||
</p>
|
||
<ul>
|
||
<li>
|
||
<strong>Anti-cheat and anti-abuse detection.</strong> We use automated
|
||
systems to identify suspected cheating, exploit use, spam, and other
|
||
breaches of our Terms of Service.
|
||
</li>
|
||
<li>
|
||
<strong>Matchmaking and rating.</strong> We use automated systems to
|
||
match players into games and to calculate ratings and leaderboard
|
||
positions.
|
||
</li>
|
||
<li>
|
||
<strong>Display name screening.</strong> We use automated systems to
|
||
screen display names against a list of prohibited terms.
|
||
</li>
|
||
</ul>
|
||
<p>
|
||
Decisions with significant consequences for you — in particular, permanent
|
||
account bans for serious or repeated breaches — are subject to human
|
||
review where you appeal an enforcement action in accordance with Section
|
||
6.9 of our Terms of Service. If you believe an enforcement action against
|
||
your account was the result of solely automated processing and you wish to
|
||
request human review, please contact us at
|
||
<a href="mailto:support@openfront.io">support@openfront.io</a>.
|
||
</p>
|
||
|
||
<h2>11. Children's Privacy</h2>
|
||
<p>
|
||
You must be at least 13 years old to use our Service, or at least 16 years
|
||
old if you are a resident of the European Economic Area, the United
|
||
Kingdom, or another jurisdiction that requires a higher minimum age for
|
||
the processing of personal data, unless local law provides for a lower age
|
||
of digital consent.
|
||
</p>
|
||
<p>
|
||
We do not knowingly collect personal information from anyone below the
|
||
applicable minimum age. If you are a parent or guardian and you believe
|
||
that your child has provided us with personal information, please contact
|
||
us at
|
||
<a href="mailto:support@openfront.io">support@openfront.io</a>. If we
|
||
become aware that we have collected personal information from a user below
|
||
the applicable minimum age, we will take reasonable steps to delete that
|
||
information and terminate the account.
|
||
</p>
|
||
|
||
<h2>12. Third-Party Links</h2>
|
||
<p>
|
||
Our Service may contain links to third-party websites and services that
|
||
are not operated by us. We are not responsible for the privacy practices
|
||
or content of those third parties. We encourage you to review the privacy
|
||
policy of every site and service you visit.
|
||
</p>
|
||
|
||
<h2>13. Changes to This Privacy Policy</h2>
|
||
<p>
|
||
We may update this Privacy Policy from time to time. If we make material
|
||
changes, we will provide reasonable notice, which may include posting a
|
||
notice on the Service, updating the "Last Updated" date at the top of this
|
||
Privacy Policy, or, where appropriate, contacting you by email. We
|
||
encourage you to review this Privacy Policy periodically.
|
||
</p>
|
||
|
||
<h2>14. Contact Us</h2>
|
||
<p class="contact">
|
||
If you have any questions about this Privacy Policy or wish to exercise
|
||
any of your rights, you can contact us at:
|
||
<br /><br />
|
||
General privacy enquiries:
|
||
<a href="mailto:support@openfront.io">support@openfront.io</a>
|
||
<br />
|
||
Legal enquiries:
|
||
<a href="mailto:legal@openfront.io">legal@openfront.io</a>
|
||
<br /><br />
|
||
OpenFront Inc.<br />
|
||
c/o Paracorp Incorporated<br />
|
||
2140 South Dupont Hwy<br />
|
||
Camden, Kent County, DE 19934, United States
|
||
</p>
|
||
|
||
<div class="footer">
|
||
<p>
|
||
By using our Service, you acknowledge that you have read and understood
|
||
this Privacy Policy.
|
||
</p>
|
||
</div>
|
||
</body>
|
||
</html>
|